Return & Refund Policy

At Luarisa, customer satisfaction is our top priority. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns only in the following cases:

• The product arrived damaged or defective (photo/video evidence required).
  
• The product received is different from what was ordered (wrong size, color, or model).
  
• Missing items in the package.
  
• The product has serious quality issues not matching the description.
  
• The order was not delivered within the guaranteed timeframe due to shipping issues.
  

Unfortunately, we cannot accept returns if:

• The customer changes their mind.
  
• The wrong shipping address was provided.
  
• Delivery delays caused by local postal services/customs that are still within the standard timeframe.
  

Timeframe

• Customers must contact us within 7 days of receiving the product to request a return or refund.
  
• Requests made after this period may not be eligible.
  

Process

1. Contact our support team at [Your Support Email] with your order number and clear photo/video evidence of the issue.
   
2. Once approved, we will offer either:
   
   
   A replacement shipment, or
   
   
   A refund to your original payment method.
   
   
   
3. In most cases, products do not need to be returned due to high international shipping costs.
   

Refunds

• Refunds will be processed within 5–10 business days after approval.
  
• Depending on your bank or payment provider, it may take additional time for the funds to appear.